Graduate and Adult Learning

Graduate & Adult Student Resources

TECHNOLOGY SUPPORT (CNS)
Graduate & Adult Student Resources

CNS IconCOMPUTER & NETWORK SERVICE (CNS)

Muskingum University’s Computer & Network Services (CNS) team is the primary resource for technology support. Whether you are taking courses online, accessing MuskieLink and Canvas, or using Muskingum email and other student systems, CSN can help you trouble shoot technical issues and stay connected to the tools you need for success. Support is available through online support services, including chatbot assistance, email support and self-service technology tools – so you can get help quickly, even outside normal business hours.

HELPFUL INFORMATION

SET UP YOUR MUSKINGUM UNIVERSITY EMAIL ACCOUNT

After you are enrolled, you will receive a welcome email from Muskingum University with your Muskingum username and a temporary password. Your official Muskingum University email account is required to access key student systems, including Canvas, MuskieLink, and other University resources.

To set up your email account:

  1. Log in to Microsoft 365 through Muskingum’s email portal
  2. Use the Muskingum username and temporary password provided in your welcome email
  3. Complete your initial account setup and required security steps

If you have trouble accessing your email for the first time, email cns@muskingum.edu for support.

RESET OR CHANGE YOUR MUSKINGUM PASSWORD

Your Muskingum University password is used to access key systems including email, Canvas, and other student portals. If you need to reset or update your password, you can manage it online at any time.

Reset or Change Your Muskingum Password

Password recovery tools are available 24/7. If you are unable to reset your password successfully, email cns@muskingum.edu

 
ONLINE TECHNOLOGY SUPPORT TOOLS

Need technology help?

Computer and Network Services (CNS) offers several ways to get support, both online and by phone. The CNS chatbot is available on CNS webpages to help you troubleshoot common issues, use self-service tools, and submit a request when needed. CNS also provides live technology assistance for Muskingum University students.

Online support tools can help with:

  • Password reset guidance and account access
  • Email login support
  • Canvas and system access troubleshooting
    • If you are having trouble navigating your course in Canvas (assignments, due dates, modules, or grading), start with your instructor first. Your instructor can confirm whether the issue is course-specific before CNS provides technical support.
  • Basic troubleshooting for devices, browsers, and connectivity
  • Access to CNS technology help articles and self-service resources

These tools are available 24/7 and are often the fastest way to resolve issues—especially outside normal business hours.

CNS Contact Information

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