This course prepares organizational leaders to address the complexity, uncertainty, and rapid change that define today's leadership environment through two complementary frameworks. Through systems thinking, students examine the interdependent factors and interactions that shape organizational outcomes, building the capacity to identify root causes of complex and "wicked" problems rather than addressing symptoms alone. Through design thinking, students approach problem-solving as a human-centered, iterative process emphasizing empathy, precise problem definition, creative ideation, prototyping, and solution testing. Together, these frameworks equip students to analyze multifaceted challenges, evaluate competing evidence, and design well-reasoned, actionable solutions for complex organizational environments.
Pre-requisite: None