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Contacting ResNet

How to Contact the ResNet Team

With an understanding that Residential Network services are primarily operated through the University's Computer and Network Services department, initial contact and requests for assistance should be coordinated with that department. CNS is responsible for logging your request, creating a service call ticket, making any appropriate appointments with you, and ultimately completing and closing your request. Make your service requests either via telephone (8050), email (cns@muskingum.edu), or through the online form (ResNet Service Request). In addition to the University's full time CNS staff, two (2) groups of skilled student assistants are employed.

1. RCAs are Residential Computing Assistants. They are students employed by CNS to assist students in connecting their computers to ResNet. This service includes assistance with virus and spyware concerns that affect network connections.

2. RLAs are Residential Lab Assistants. They are students employed by CNS to maintain and supervise the Residence Hall computer labs. During scheduled lab hours, RLAs and RCAs also provide limited training for using lab software and equipment.

Listed below are the current Fall 2012 RLA and RCA assistants and the times they have scheduled to be in their residential lab location. When working in the residential laboratories, they are available to help you learn how to use the computers, printers, and software. They are NOT expected to do your work or assignments for you and can not be expected to know how to utilize any discipline unique software.

 
 Residential Lab Assistants 
 
 Residential Computing Assistants 

Thomas Hall
Townhouses
Men's Clubs

Tanner Tanner Karcher
Email: tkarcher
Mo: 8:00 - 9:00 pm
Tu: 8:00 - 9:00 pm
Th: 7:00 - 9:00 pm
Fr: 7:00 - 8:00 pm
Su: 8:00 - 9:00 pm

  Chris Chris Kippes
Email: ckippes
Mo: 6:00 - 7:15 pm
We: 6:00 - 7:15 pm
Fr: 5:00 - 6:15 pm
Sa: Noon - 1:15 pm
Su: 6:00 - 7:00 pm

Memorial Hall
Moore Hall
Fraternaties

Jon Jon Erdman
Email: jerdman
Tu: 5:00 - 6:30 pm
Th: 5:00 - 6:30 pm
Fr: 8:00 - 9:30 pm
Sa: 2:00 - 3:30 pm
 

Open Position Open (Shared)
Email:
Mo: 1:00 - 2:00 pm (K)
Mo: 7:15 - 8:15 pm (D)
We: 1:00 - 3:00 pm (K)
Sa: 7:15 - 8:15 pm (D)
Su: 7:15 - 8:15 pm (D)

Kelley Hall
Patton Hall

Kayla Kayla Korom
Email: kkorom
Mo: 9:00 - 10:00 pm
Tu: 9:00 - 10:00 pm
We: 9:00 - 10:00 pm
Th: 9:00 - 10:00 pm
Fr: 9:00 - 10:00 pm
Sa: 9:00 - 10:00 pm
  James Dan Roffee
Email: droffee
Mo: 6:00 - 7:00 pm
Tu: 6:00 - 7:00 pm
We: 6:00 - 7:00 pm
Fr: 6:00 - 7:00 pm
Sa: 6:00 - 7:00 pm
Su: 6:00 - 7:00 pm

Finney Hall
Program Houses
Chess Center

David David Saum
Email: dsaum
Tu: 7:00 - 9:00 pm
We: 9:00 - 11:00 pm
Th: 7:00 - 8:00 pm
Sa: 3:00 - 4:00 pm
  Matt Matt Carpenter
Email: mcarpent
Mo: 12:15 - 1:15 pm
Tu: 6:00 - 7:00 pm
We: 12:15 - 1:15 pm
Th: Noon - 1:00 pm
Fr: 12:15 - 1:15 pm
Su: 8:00 - 9:00 pm