How to Contact the ResNet Team
With an understanding that Residential Network services are primarily operated through the University's Computer and Network Services department, initial contact and requests for assistance should be coordinated with that department. CNS is responsible for logging your request, creating a service call ticket, making any appropriate appointments with you, and ultimately completing and closing your request. Make your service requests either via telephone (8050), email (firstname.lastname@example.org), or through the online form (ResNet Service Request). In addition to the University's full time CNS staff, two (2) groups of skilled student assistants are employed.
1. RCAs are Residential Computing Assistants. They are students employed by CNS to assist students in connecting their computers to ResNet. This service includes assistance with virus and spyware concerns that affect network connections.
2. RLAs are Residential Lab Assistants. They are students employed by CNS to maintain and supervise the Residence Hall computer labs. During scheduled lab hours, RLAs and RCAs also provide limited training for using lab software and equipment.
Listed below are the current Fall 2012 RLA and RCA assistants and the times they have scheduled to be in their residential lab location. When working in the residential laboratories, they are available to help you learn how to use the computers, printers, and software. They are NOT expected to do your work or assignments for you and can not be expected to know how to utilize any discipline unique software.