A1. E-mail Account Generation Procedure

Under normal circumstances all accounts are triggered either through the student enrollment process or the employee hiring process. By adding a person to the institutional database, the admissions and/or HR office generate data fields used to track the presence of electronic accounts. A program runs in the middle of the night that checks for various changes in the institutional database. The following conditions will meet the requirement for account creation:

1. Students: All undergraduate students must apply for admission, which gets them entered into the administrative database as an "applicant". By paying a deposit, undergraduate students are reclassified as "student". Graduate and Continuing Ed students usually become a "student" at the same time that they are initially entered into the database. All "student's" without a current email account are flagged for automatic generation.
2. Employees: Except for custodial, grounds, and temporary summer employees, all new employees (Faculty and Staff) are entered into the institutional database during the hiring process by the Human Resources department. As soon as an employee is assigned an FTE (Full Time Equivalant) of 1.0 their record is flagged for account generation.
3. Others: With appropriate authorization, anyone not fitting the above rules, which typically refers to part time employees, must request electronic account services directly to CNS.

Once flagged for generation, accounts are created on the next business day due to the need for manual oversight of account naming idiosyncracies.

A2. Initial Password

By default all account initial passwords are set to the person’s Social Security Number as long as it has been entered into the institutional database. If no SSN is available, the person’s initial password is their 8-digit institutional database ID number.

A3. Password Changing

If a person prefers to change or customize their password they may use the “Change Password” link found in WebMail or use the direct link from the CNS E-mail FAQ web page, which is: http://www.muskingum.edu/cgi-bin/netauth.cgi. Anyone wishing to change their password, including those who do not know or can not remember their password, may bring appropriate identification to the CNS department during business hours. We will also accept telephone password change requests but will ask for identifying information to verify the caller.

A4. Account Retention

E-mail accounts remain active based on the following conditions:

1. Did the person attend a class during the last 365 days and does the person have a null hiatus code (which the registrar’s office uses to signify student departures)?
2. Is the person still classified as a “student”?
3. Was the person employed, other than as a student, in the last 6 months?

Accounts may be terminated upon appropriate authorized request. During mid-Summer, an e-mail message is sent to each account that is subject to removal. The person is given two (2) weeks to respond to any condition they believe warrants their account being retained. All graduating students receive a link to the CNS web page “Leaving Muskingum” that informs them that their e-mail account will remain active for one (1) year and may be converted to an “Alumni” account for $5 per month thereafter.

A5. Account Usage and Limits

Each e-mail account is generated with 60 MegaBytes (MB) of allocated storage broken down as follows: (1)20MB for messages in the INBOX, (2)20MB for messages moved to non-INBOX folders, and (3)20MB for web page needs. When the account’s INBOX becomes full, the owner will not be able to receive additional messages until items are either deleted or moved to a different folder. In this case, an inbound message is rejected and sent back to the sender with a “Quota Exceeded” reason.

Owners of e-mail accounts may use any POP (Post Office Protocol) compliant e-mail software. This includes our WebMail offering as well as Eudora, Thunderbird, and Outlook. Depending upon provider, it may be possible to retrieve your Muskingum e-mail from off-campus e-mail providers (like Yahoo) as long as they use POP. To configure this possibility, the name of our e-mail server is: mailsrv.muskingum.edu.

CNS does not recommend using the e-mail attachment feature to transfer files. Using FTP (File Transfer Protocol) software, anyone can transfer a file to their web space and then send an e-mail link for a recipient to access the file. Using e-mail to transfer certain file types can cause the recipient’s computer to become vulnerable to virus infection. For this reason, the following file types are blocked from e-mail attachment exchange: SCR, EXE, BAT, PIF, VBS, COM, ZIP.

B. Blackboard Account (NOTE: Also see Blackboard Services)

1. A Blackboard account is created for someone if they:

1. Have been, are, or will be a student. This does not include those who are now employees.
2. Are registered for classes in the current term, including employees.
3. Are listed as a faculty member in the current term, or any term that will start in the next 30 days.

C. Pcounter (Print Accounting)

1. A Pcounter account is created for someone if they:

1. Are enrolled, or will be enrolled, in the current term or any term that will start in the nest 30 days AND have paid their technology fee. These accounts are given a $20 balance.
2. Have a student e-mail account but have NOT paid a technology fee. These accounts are given a $0 balance and must be funded by the owner through the Business Office.
3. Are an employee with an e-mail account. These accounts are given an “unlimited” balance because charges are applied to the employee’s departmental budget on a monthly basis.

D. MuskieLink (Datatel Messaging Interface - DMI)

Web based access (MuskieLink) to the institutional database (Datatel) is managed through the DMI accounting process and does not utilize the college’s e-mail system for authentication. Separate accounts must therefore be maintained but utilize the same name as a person’s email account name. A MuskieLink-DMI account is created for someone if they (1)have a student e-mail account, or (2)have a faculty/staff e-mail account and are flagged as FACULTY in the institutional database.

The initial MuskieLink-DMI password is a random 8 character string that is not retrievable. First time users of MuskieLink should use the “I'm new to MuskieLink: Set up my password” link. This process will allow the owner to generate a new temporary password, which can then be used to set the password to anything desired