Student Accounts

When can I get a refund?
If you have a credit balance on your account after the payment of all university charges, you can request a refund or to have a portion of the credit transferred to Muskie Bucks. This cannot be done before the end of the Add/Drop period. Refund Request forms are available in the Business Office or may be downloaded here. The form must be signed and returned to the Business Office to process the refund. We cannot honor requests by phone.

Can I use my financial aid or loans to buy books?
If you have financial aid in excess of your Muskingum charges, we can transfer funds to your Muskie Bucks for use in the bookstore. We can do this transfer at the start of school. To make the transfer, we need a Transfer Request form, which must be signed and returned to the Business Office. You can fax the form to 740-826-8196.

Why isn't my Direct, PLUS or Alternative Loan reflected on my bill?
Most Stafford and PLUS loans and some Alternative Loans to now show as pending aid on your statement. Funds are disbursed at or near the start of the term. If your loans are not shown, it may be that some required documentation has not been completed. It is important that you complete all documentation with Financial Aid. Failure to do this timely will delay funding and may result in late fees.

Alternative loans that are not processed through our Financial Aid Office may not appear as pending aid on your statement. These will be subtracted from your balance when the funds are received by the University. All late payment processing fees and consequences may still apply until the funds are received. It is important to apply for any loans early enough to allow for processing and disbursement of your loan (at least 2 weeks when applying online, more for mail-in applications).

What happens if I don't pay my bill on time?
Accounts not paid within the payment schedule are subject to a monthly late payment process fee and may be assessed other charges. Refer to the Student Billing Information page for more information.

Students whose accounts are delinquent will not be permitted to register for their courses, receive transcripts of their records, or participate in graduation.  A student who wishes to transfer credits to another institution must pay in full all indebtedness to Muskingum University before a transcript will be released.

Students whose accounts are delinquent after payment dates will be informed that their course registration and housing could be withdrawn for the upcoming semester.  Students whose accounts are brought current after these dates prior to registration day will be permitted to re-register for courses.  There is no guarantee that there will be space available in the classes or residence halls that were originally requested.

Why is there an insurance charge on my bill? Our student is covered on our family's insurance.
Can I waive this coverage?
The University provides an optional insurance plan for all full-time undergraduate students (excluding the MAP program). The coverage is optional and can be waived by completing the waiver card included with the brochure or by completing the waiver process at www.studentinsurance.com.

The University does not directly benefit from the insurance program, but we believe it is important that students be protected against the the costs from unexpected accidents or illnesses. Even if your student is covered on your family insurance, the physician network may not extend to this area, or the plan may offer a secondary insurance for those with large deductible or co-pay requirements. Some family insurance policies exclude dependent children after their a certain birthday. Information about the program and instructions on completing the waiver are available on the Student Health Insurance page.

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Student Payroll

How does Payroll work? How do I get paid?
The University pays students through a stored value debit card account and time is entered online. The goals of the program is to make it easier to submit time, allow faster access to funds with access to those funds almost anywhere. Details are available at this link, including online tutorials.

When do I have to have my time entered?
By the 2nd day of each month (for the preceding month). Time is entered through screens in Muskie Link. Information on how to enter time can be found in our online tutorials.

What is a Work Authorization form and why is it required?
The Work Authorization form documents the processes required by law and for our internal budgeting/approval process. Once a student finds employment on campus, they must complete this form before they can be paid. To complete the form go to the Financial Aid Office:

• With either a University ID or a Drivers License
• AND either a Passport, Social Security card or birth certificate
• Complete a form I-9 (available in the Financial Aid Office)
• The student then takes the Work Authorization form to their supervisor for completion. It is the student's responsibility to see that the form is returned to the Financial Aid Office.

When do I get paid?
Those students enrolled in the Sallie Mae debit card program, receive their funds on the 7th of each month (adjusted for weekends and holidays). Students not enrolled receive a check via the mail. Checks are mailed to the student's mailbox on campus and usually arrive around the 10th of each month.

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Other Questions

Can I cash a check in the Business Office? How much?
The Business Office will cash checks up to $25.00.

When can I pick up my reimbursement or refund check?
Reimbursement and refund checks are cut on Fridays and available for pickup after 2:00 p.m.

When do you open/how late are you open?
The Business Office is open Monday - Friday from 8:00 a.m. to 5:00 p.m. There is a box outside of the business office to submit items after business hours.

Where do I pay my phone bill, tuition, fines or other money owed to the University?
You can now pay your account online by clicking here or through the Account Summary page of Muskie Link. You can also make your payment through the mail or in the Business Office. For your convenience, we accept payment by check, MasterCard®, Visa®, or Discover®. If you have questions, please call us at (740) 826-8111. Please refer to the Student Accounts page, for more information about payments.

Can I buy Muskie Bucks or add to my printing account online?
Only student account payments can be made online. Muskie Buck payments and deposits to your printing account must be made through the Business Office. All other forms of payment are accepted. Please call (740) 826-8111 if you have questions.

Where can I find out how much money I have left in Muskie Bucks?
You should receive your remaining balance each time you use your Muskie Bucks, whether in the Bookstore, or any Food Service location. You can also contact Food Service at (740) 826-8147.