Frequently Asked Questions
Student Accounts
When can I get a refund?
If you have a credit balance on your account after the payment of all college charges, you can request a refund or to have a portion of the credit transfered to Muskie Bucks. This cannot be done before the end of the Add/Drop period. Refund Request forms are available in the Business Office or may be downloaded here. The form must be signed and returned to the Business Office to process the refund. We cannot honor requests by phone.
Why isn't my Stafford, PLUS or Alternative Loan reflected on my bill?
Changes made to our software should now allow most Stafford and PLUS loans and some Alternative Loans to now show as pending aid on your statement. Funds are disbursed at or near the start of the term. It is important that you complete all documentation with Financial Aid. Failure to do this timely will delay funding and may result in late fees.
Alternative loans that are not processed through our Financial Aid Office may not appear as pending aid on your statement. These will be subtracted from your balance when the funds are received by the College. All late payment processing fees and consequences may still apply until the funds are received. It is important to apply for any loans early enough to allow for processing and disbursement of your loan (at least 2 weeks when applying online, more for mail-in applications).
What happens if I don't pay my bill on time?
Accounts not paid within the payment schedule are subject to a monthly late payment process fee and may be assessed other charges. Refer to the Student Billing Information page for more information.
Students whose accounts are delinquent will not be permitted to register for their courses, receive transcripts of their records, or participate in graduation. A student who wishes to transfer credits to another institution must pay in full all indebtedness to Muskingum College before a transcript will be released.
Students whose accounts are delinquent after payment dates will be informed that their course registration and housing could be withdrawn for the upcoming semester. Students whose accounts are brought current after these dates prior to registration day will be permitted to re-register for courses. There is no guarantee that there will be space available in the classes or residence halls that were originally requested.
Why is there an insurance charge on my bill? Our student is covered on our family's insurance.
Can I waive this coverage?
The College provides an optional insurance plan for
all full-time undergraduate students (excluding the MAP program). The coverage is optional and can be waived by completing the waiver card included with the brochure or by completing the online waiver.
The College does not directly benefit from the insurance program, but we believe it is important that students be protected against the the costs from unexpected accidents or illnesses. Even if your student is covered on your family insurance, the physician network may not extend to this area. Some family insurance policies exclude dependent children after their 19th birthday.
Information about the program is available in the brochure or at: http://www.studentplanscenter.com.
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Student Payroll
When are time cards due?
On the 3rd day of each month (for the preceding month).
Where do I get a time card?
Supervisors are sent time cards for all students who have completed a Work Authorization form in the Financial Aid Office. Extra copies are available in the Business Office.
What is a Work Authorization form and why is it required?
The Work Authorization form documents the processes required by law and for our internal budgeting/approval process. Once a student finds employment on campus, they must complete this form before they can be paid. To complete the form go to the Financial Aid Office:
- With either a College ID or a Drivers License
- AND either a Passport, Social Security card or birth certificate
- Complete a form I-9 (available in the Financial Aid Office)
- The student then takes the Work Authorization form to their supervisor for completion. It is the student's responsibility to see that the form is returned to the Financial Aid Office.
When are student paychecks available?
On the 10th of every month. If the 10th is on a Saturday, checks will be available on Friday. If the 10th falls on a Sunday, checks will be available on Monday.
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Other Questions
Can I cash a check in the Business Office? How much?
The Business Office will cash checks up to $25.00.
When can I pick up my reimbursement or refund check?
Reimbursement and refund checks are cut on Tuesdays and Fridays and available for pickup after 2:00 p.m.
When do you open/how late are you open?
The Business Office is open Monday - Friday from 8:00 a.m. to 5:00 p.m. There is a box outside of the business office to submit time cards after business hours.
Where do I pay my phone bill, tuition, fines or other money owed to the College?
You can now pay your account online by clicking here or through the Account Summary page of Muskie Link. You can also make your payment through the mail or in the Business Office. For your convenience, we accept payment by check, Mastercard®, Visa®, or Discover®. If you have questions, please call us at (740) 826-8111. Please refer to the Student Accounts page, for more information about payments.
Can I buy Muskie Bucks or add to my printing account online?
Only student account payments can be made online. Muskie Buck payments and deposits to your printing account must be made through the Business Office. All other forms of payment are accepted. Please call (740) 826-8111 if you have questions.
Where can I find out how much money I have left in Muskie Bucks?
You should receive your remaining balance each time you use your Muskie Bucks, whether in the Bookstore, or any Food Service location. You can also contact Food Service at (740) 826-8147.
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